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Loan Servicing Support Specialist Charlestown

Loan Servicing Support Specialist

Full Time • Charlestown
The New Washington State Bank is looking for a hard-working, detail-oriented person like you to join our team as a Loan Servicing Support Specialist! This position is located in Charlestown, Indiana at our Loan Operations Center. This individual will provide support for our Loan Operations Team by performing a variety of duties.

Position Overview
Provides loan servicing support through loan maintenance, payment processing, documentation review, title tracking, customer service, and operational support while ensuring accuracy and compliance.

Loan Servicing & Account Maintenance
  • Review new loan input on the core system for accuracy. 
  • Process loan documentation and tickets to create and maintain new and existing loans, including in-house and participation loans.
  • Post loan payments, payoffs, extensions, and set up ACH payments. 
  • Update rate controls on the core system
  • Process paid loan files and maintain accurate loan records. 
Loan Documentation & File Management
  • Review loan files for completeness, accuracy, and compliance standards. 
  • Provide a second review of loan files uploaded to the imaging system. 
  • Maintain title tracking reports and follow up on incomplete files by contacting customers, vendors, or other appropriate parties. 
  • Ensure loan documentation is properly maintained and required documents are obtained in a timely manner. 
Customer Service
  •  Answer incoming calls and assist customers and bank staff with questions or direct them to the appropriate department. 
  • Prepare correspondence for customers and vendors related to loan servicing activities. 
  • Provide support for additional Loan Operations and post-closing duties as needed. 
Skills & Experience
  •  High School diploma or GED. 
  • Prior banking experience required. •
  • Associate degree or college preferred. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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